Refund policy

Thank you for choosing 13th & Norman. We thoughtfully create and package each piece with care. 

Due to the nature of our products, all sales are final. We do not offer refunds, exchanges, or cancellations once an order has been placed.

Please review your order carefully before completing your purchase, including items selection, color, style, and quantity.

We are not responsible for :

Incorrect addresses entered at checkout

Lost, stolen, or delayed packages after shipment

Normal wear and tear on products

Damage caused after the items has been received

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the item. We will review the issue and determine the best resolution.

By placing an order with 13th & Norman, you acknowledge and agree to this No Refund & Final Sale Policy. 

Thank you for supporting our small business and wearing your 13th & Norman pieces with confidence.